Terms of Service

These Terms of Service ("Terms") govern your access to and use of FOXAF CRM (the "Service"), operated by ITVision ("FOXAF", "we", "our", or "us") from the Islamic Republic of Pakistan. By creating an account, accessing, or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

1. The Service

FOXAF CRM is a multi-tenant customer-relationship-management platform that lets you manage contacts, run bulk email / WhatsApp / SMS campaigns, host conversations with AI-assisted agents, schedule bookings, and connect third-party services such as Google Calendar and Microsoft 365. We may add, remove, or change features at any time in order to improve the Service.

2. Your account

You must provide accurate registration information and keep it current. You are responsible for safeguarding your password and for all activity that occurs under your account. Notify us at info@itvision.com.pk immediately if you suspect unauthorized access. You must be at least 16 years old to use the Service.

3. Acceptable use

You agree not to, and not to allow anyone using your workspace to:

• Send unsolicited commercial messages ("spam") in violation of CAN-SPAM, GDPR ePrivacy, the WhatsApp Business Messaging Policy, or any applicable anti-spam law.
• Upload contacts you do not have consent to message, or import lists purchased or scraped from third parties.
• Send content that is unlawful, defamatory, fraudulent, hateful, pornographic, or that infringes intellectual-property rights.
• Use the Service to phish, distribute malware, or attempt to gain unauthorized access to any system.
• Reverse-engineer, decompile, or attempt to extract source code, except to the extent that applicable law expressly permits this.
• Resell the Service or use it to build a competing product.
• Circumvent rate limits, plan limits, or any security measure of the Service.

We may suspend or terminate workspaces that violate these rules, without notice when necessary to protect other users, our sub-processors' reputations, or our infrastructure.

4. Your content

You retain all rights to the contacts, conversations, campaigns, templates, and other content you bring into the Service ("Customer Content"). You grant FOXAF a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Content solely to operate the Service for you. We do not claim ownership of Customer Content, and we do not sell it.

You are solely responsible for Customer Content, for obtaining the consents required to message your contacts, and for complying with the messaging policies of each connected channel (for example, Meta's WhatsApp Business policies and the email provider's anti-abuse policies).

5. Billing and trials

New workspaces may start on a free trial. After the trial, continued use of paid features requires an active subscription. Subscriptions are billed monthly or annually in advance through Stripe and automatically renew at the end of each billing period unless cancelled before renewal. Fees are non-refundable except where required by law. We may change pricing on at least 30 days' notice to active subscribers; the new price applies at the next renewal.

Usage-based charges (for example, per-message fees on certain channels) accrue in real time and are billed at the end of each billing cycle. If a payment fails, we may suspend access until the balance is settled.

6. Third-party services

The Service integrates with third-party providers (Google, Microsoft, Zoom, Calendly, Meta WhatsApp, Stripe, Resend, AI model providers). Your use of those services is governed by their own terms and policies. We are not responsible for outages, policy changes, or data handling by any third party that you choose to connect.

7. Intellectual property

FOXAF CRM, including its software, design, trademarks, and documentation, is the property of ITVision and its licensors. These Terms do not transfer any FOXAF intellectual-property rights to you, other than the limited right to use the Service while you have an active account in good standing.

8. Disclaimer of warranties

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted operation. We do not warrant that the Service will be error-free or that any message you send will be delivered.

9. Limitation of liability

To the maximum extent permitted by law, FOXAF, ITVision, and our officers, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to the Service. Our total aggregate liability for any claim arising out of or related to these Terms or the Service is limited to the amount you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim, or USD 100, whichever is greater.

10. Indemnification

You agree to defend, indemnify, and hold harmless FOXAF and ITVision from any claim, demand, loss, or expense (including reasonable legal fees) arising out of your Customer Content, your use of the Service, or your violation of these Terms or of any applicable law.

11. Termination

You may cancel your subscription or delete your workspace at any time from Settings → Workspace. We may suspend or terminate your access if you materially breach these Terms, if your account remains unpaid, or if we are required to do so by law. Sections that by their nature should survive termination (intellectual property, disclaimers, limitation of liability, indemnification, governing law) survive termination of these Terms.

12. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to its conflict-of-laws principles. You agree that the courts located in Lahore, Pakistan shall have exclusive jurisdiction to resolve any dispute arising out of or in connection with these Terms or the Service, subject to any mandatory rights you may have as a consumer under your local law.

13. Changes to these Terms

We may update these Terms as the Service evolves. When we make material changes, we will notify account owners by email and update the "Last updated" date above. Continued use of the Service after a change constitutes acceptance of the revised Terms.

14. Contact

ITVision — FOXAF CRM
Email: info@itvision.com.pk