Every DM, email and chat, one shared inbox.
WhatsApp, email, SMS, website chat, Instagram and Messenger funnel into a single queue. Smart routing puts each conversation in front of the right agent, collision avoidance stops double replies, and AI drafts the answer while your team stays in control.
Stop checking four apps to find a reply
Support and sales teams lose customers in the gap between tools. FOXAF pulls every channel your customers actually use into one place.
QR-connected personal numbers or WhatsApp Cloud API — every inbound message, template reply and media file lands in the same queue as everything else.
Connect Gmail, Outlook or any SMTP/IMAP inbox. Threads stay grouped by contact so an email conversation reads exactly like a chat.
SMS
Two-way SMS through your connected number, sitting in the same unified timeline as WhatsApp and email for that same contact.
Website live chat
The FOXAF chat widget on your site feeds straight into the inbox — with visitor location, device and the pages they browsed shown right on the conversation.
Direct messages to your Instagram professional account arrive as conversations, and you can answer comments publicly or privately without opening Instagram.
Facebook Messenger
Messages to your Facebook Page land next to WhatsApp and email, linked to the same contact, so your team answers them from one place.
From scattered messages to a working queue
No new habits for your customers — they still message the way they always have. Your team just stops losing track of who replied to whom.
Every message arrives in one queue
WhatsApp, email, SMS and website chat all funnel into a single shared inbox — no more logging into four different apps to find where a customer wrote in.
It reaches the right person
Assign it to a teammate or a department, or let the AI hand it over when a person is needed, so nothing waits for someone to notice it.
AI drafts, your team approves (or it auto-replies)
Routine questions get answered instantly from your knowledge base; anything nuanced gets an AI-drafted reply your agent can edit and send in one click.
Every reply builds the contact record
Each conversation sits on the contact’s timeline with tags, lead status and notes, so the next person who picks it up has the full story.
Everything a support or sales team actually needs
Not just a shared login to one WhatsApp number — real team infrastructure for routing, collaboration and accountability.
Assignment & routing
Assign a conversation to a teammate or a department in one click. AI escalations go to the right department, and with the Sales team tools new leads are shared round-robin.
Collision avoidance
See a teammate's "typing…" indicator and who currently owns a conversation before you reply, so two agents never send conflicting answers to the same customer.
Internal notes & @mentions
Drop a private note on any conversation and @mention a teammate or department to pull them in — customers never see internal notes.
Canned replies
Save your team's best answers as reusable snippets with variables, and insert one in a keystroke instead of retyping the same reply for the hundredth time.
AI draft & auto-reply
Let an AI agent draft a reply for your agent to approve, or fully auto-reply on routine questions using your knowledge base — and hand off to a human the moment it should.
Clean handover from AI
The moment a teammate replies, the AI pauses on that conversation. A Resume AI button hands it back when the person is done.
Roles & permissions
Owner, Admin, Agent and Viewer roles, plus per-user module access, so a new hire only ever sees the inbox — not billing, campaigns or contacts.
Unified contact timeline
Every channel a contact has ever used — WhatsApp, email, SMS, live chat — rolls into one timeline, so no agent replies without the full history in front of them.
Read receipts & status
See delivered, read and typing status per message across channels that support it, so your team always knows where a reply actually stands.
Instagram DMs, Messenger and comments in the same queue
Connect your Facebook Page and its Instagram account once. From then on, a DM or a question in the comments is just another conversation your team can assign, note and close. FOXAF follows Meta's 24-hour reply window, so automatic replies only go out while the customer is waiting for one.
- Instagram and Messenger conversations next to WhatsApp, email and SMS
- Reply to a comment in public, or privately as a direct message
- Turn a commenter into a contact and assign the follow-up
- The AI agent and keyword auto-replies work on these channels too
Shared inbox, answered
What is a shared team inbox?
A single place where every customer conversation from WhatsApp, email, SMS, website live chat, Instagram and Facebook Messenger lands, so your whole team replies together instead of from scattered personal apps.
Can Instagram DMs and Facebook Messenger come into the inbox?
Yes. Connect your Facebook Page and its Instagram professional account, and their direct messages arrive as conversations next to WhatsApp and email. You can also reply to comments publicly or privately. Replies follow Meta's 24-hour messaging window.
Can I assign conversations to agents or departments?
Yes — route by team, assign to an agent, and (on Pro and above) let AI classify and hand off to the right department and least-busy teammate automatically.
How does it stop two agents replying to the same customer?
The inbox shows who is viewing and typing on a conversation, and assignment makes ownership clear — so customers never get two conflicting replies.
Can my team leave internal notes?
Yes — private notes and @mentions on any conversation, invisible to the customer, plus canned replies for speed.
Does the AI reply on its own, or does a person approve it?
Your choice. The AI agent can reply automatically on routine questions, or draft a reply for a teammate to edit and send. When a teammate replies, the AI pauses on that conversation until someone resumes it.
What are canned replies?
Saved answers, with variables like the contact's name, that any teammate can insert in a keystroke instead of retyping common answers.
Is there a fee per team member?
No. FOXAF is priced by plan, not per seat, so adding people to the inbox does not change your bill.
Get your team out of scattered DMs
Connect WhatsApp, email, SMS, live chat, Instagram and Messenger, set up routing, and watch every conversation land where it should — flat-priced, no per-seat fees.