An AI receptionist that answers the calls your team misses
FOXAF's AI receptionist picks up when your office is closed or when nobody on the team can get to the phone. It greets the caller with your business name, answers from the facts you give it, books a time in your calendar and writes the whole call up on the contact.
- Out of hours or when no one answers
- Books real times from your calendar
- Recording, transcript and summary
- Local numbers bought in the app
The AI receptionist speaks English, with a US, UK, Australian or Indian accent.
Your rules for when the AI picks up
Each phone number has its own routing, set once in a settings drawer. The AI only answers the calls you hand to it.
- Step 1
Business hours first
Set the days and hours for each number, in its own time zone. Overnight shifts work too.
- Step 2
The owner rings first
If the caller is already a contact, their owner gets the first ring, so regular customers reach the person they know.
- Step 3
Then the ring group
Ring everyone at once or one after another. People on a call or marked unavailable are skipped.
- Step 4
Then the AI or voicemail
Out of hours, or when no one answers, the call goes to the AI receptionist or to voicemail. You choose for each case.
Your team still gets the first ring
The AI receptionist is a backup for your team. During business hours FOXAF rings your people first, in the browser, with the customer's history on screen. The AI takes over only when they can't answer.
- The incoming call shows the contact, their lead status, their owner and when you last messaged
- Decline with a quick text, sent on WhatsApp or SMS
- Send the caller to voicemail with one tap
- Block a number so it never rings again
What the AI phone agent does when it answers
You write its instructions and product facts once. Speech rules and booking rules are added for you.
Greets callers properly
It names your business, and greets known contacts by their first name.
English in four accents
Pick a US, UK, Australian or Indian English voice to suit your callers.
Sticks to your facts
It only states what is in your product facts. If it doesn't know, it says a colleague will follow up.
Books real times
Linked to a FOXAF Calendar event type, it reads live availability, offers a few times and books the one the caller picks.
Notes what they need
During the call it saves what it learns about the caller's business and requirements.
Honest about being an AI
It never claims to be a person. If a caller asks, it tells them it is an AI assistant.
Every call written up on the contact
Whether the AI or a person took the call, the recording and summary land on the contact's timeline. Your team opens the contact and knows what was said, what the caller wants and what to do next.
- The recording, with a waveform and playback on the call card
- A transcript of the conversation
- An AI summary with the caller's sentiment and the topics they raised
- Voicemails transcribed, so you can read them in seconds
Local numbers, and no missed call left behind
Local numbers in minutes
Search and buy local numbers in supported countries inside FOXAF, then set the routing straight away.
Texts go to your inbox
SMS to a number with text support lands in the shared inbox next to WhatsApp and email.
Missed call? The AI calls back
Pick missed callers in the Calls tab and your AI agent rings each of them back.
An instant WhatsApp or SMS
Send every missed caller a message you write, so they know you will be in touch.
A call-back task for the owner
The owner gets an alert and a high-priority task to call back, noting whether a voicemail was left.
AI calls from a workflow
Add an AI call step to a workflow, for example to call a new lead. Contacts who opted out of calls are skipped.
AI receptionist, answered
What does an AI receptionist do in FOXAF?
It answers calls to your FOXAF number when you choose: outside business hours, or when nobody on your team picks up. It greets the caller with your business name, answers from the facts you give it, can book a time in your calendar, and saves the recording, transcript and an AI summary on the contact.
Which languages and accents does the AI receptionist speak?
English, with a US, UK, Australian or Indian accent. You choose the voice and accent in settings. Other languages are not available yet.
When does the AI pick up instead of my team?
You decide for each number. Set your business hours, then choose what happens out of hours (AI or voicemail) and what happens when no one answers during hours (AI or voicemail). During hours FOXAF rings the contact's owner first, then your ring group.
Can the AI receptionist book appointments?
Yes, once you link it to an event type in FOXAF Calendar. It checks live availability, offers a few real times and books the one the caller picks. It never makes up a time.
Will callers know they are talking to an AI?
The receptionist never claims to be a person. If a caller asks whether they are speaking to a real person or an AI, it tells them the truth straight away and carries on helping.
What happens to a missed call?
If voicemail takes the call, the message is recorded and transcribed. The owner gets an alert and a call-back task, and you can send the caller an automatic WhatsApp or SMS. From the Calls tab you can also have the AI agent call missed callers back.
Can I keep my existing business number?
The AI receptionist answers calls to numbers you get inside FOXAF, in supported countries. If your current phone company offers call forwarding, you can forward your existing number to your FOXAF number.
Can the AI agent make outbound calls too?
Yes, one contact at a time: click Call with AI on a contact, ask it to call back missed callers you pick, or add an AI call step to a workflow, for example when a new lead signs up. The workflow step skips contacts who have opted out of calls.
Part of one CRM, not another app to log into
Stop sending callers to an unanswered phone
Get a local number, set your hours and let the AI receptionist take the calls your team can't.