Every shipment update becomes a WhatsApp conversation.
FOXAF pairs with iCargos so every status change becomes a personalised, tappable WhatsApp — automatically. Fewer "where is my parcel" calls, happier customers, less load on your team.
Sound familiar?
The day-to-day friction we hear from teams in your space.
Your call centre drowns in shipment-status questions every single day.
Customers click a link, see "in transit", and still call to ask the same thing.
A delay happens — the customer finds out by calling, not by an automated message.
Customers don't know when the driver will arrive; the driver can't reach them.
How FOXAF helps
Concrete plays you can switch on in your first week.
iCargos events → workflows
Status changes in iCargos fire FOXAF workflows that message the customer on WhatsApp or SMS.
Two-way shipment chat
Customers can ask "where is it?" by replying to a WhatsApp — and an AI agent answers from live status.
Pickup booking
Self-service calendar for pickup windows — customer picks a slot that works for them.
AI customer service
A WhatsApp number that handles common shipment questions 24/7 — your team only gets the hard ones.
Live in four steps
No developers, no drawn-out onboarding — switch it on and go.
Connect iCargos
One click links your iCargos account to FOXAF. Shipment events start flowing instantly — no developers, no CSV exports.
Map statuses to messages
Choose which shipment statuses message the customer and on which channel — WhatsApp, SMS or email. Start from our courier templates or write your own.
Customers get proactive updates
Booked, picked up, out for delivery, delivered — each event sends a personalised message in the customer’s language and timezone.
AI handles the replies
When someone replies “where is it?” an AI agent answers from live iCargos status. Your team only sees the genuine exceptions.
Every update is a conversation — with buttons, not dead ends
Each iCargos status change fires a ready-made WhatsApp message: branded, personalised, and tappable. Customers act in one tap — re-attempt, reschedule, rate — instead of calling your hotline.
Buttons turn a notification into a decision — re-attempt, reschedule, rate — with no call to your hotline.
Your name, your number, the customer’s details — pulled live from iCargos on every message.
Every reply and tap lands in your FOXAF inbox, where your team or an AI agent picks it up.
Real WhatsApp · each message is sent automatically, the moment it's triggered.
FOXAF’s sibling shipment & courier-management platform — built by the same team, so the integration is truly native.
- Two-way sync with no middleware, no Zapier, and no per-event fees.
- Every status, AWB, rider assignment and proof-of-delivery is available to your workflows and AI agents.
- Already on iCargos? Switch FOXAF on and your shipment data is there waiting — first automated update in minutes.
- Not on iCargos yet? FOXAF still works with your existing tracking via webhooks and API — ask us about a managed move.
Your iCargos data, turned into a growth engine
iCargos already knows every sender, every parcel, every route — and exactly who’s gone quiet. The day you connect, FOXAF turns that into ready-made campaigns. No building from scratch: one click enrols a whole segment, and AI personalises every single message.
From your FOXAF × iCargos dashboard — one click sends a whole segment into a ready-made flow.
Every sender, parcel, route and rider — already in iCargos.
Dormant, Top 5%, new, by business type — kept live for you.
Send a whole segment into a ready-made flow in a tap.
A unique message written for every single sender.
WhatsApp · email · SMS, with revenue tracked on your dashboard.
Win back dormant senders
Senders who haven’t booked in 14+ days drop into an automatic WhatsApp → email → SMS win-back sequence — reviving sleeping accounts before they’re gone for good.
- 1Sender quiet 14+ days
- 2Day 0 — WhatsApp “we miss you” + offer
- 3Day 2 — email reminder
- 4Day 5 — SMS last call
- 5Re-books → auto-exits the flow
Reward your top senders
FOXAF tiers every sender — Top 5%, Active, Regular — and celebrates milestones automatically, so your most valuable customers feel looked after and keep choosing you.
- 1Sender crosses the Top-5% line
- 2Auto VIP tag + personal thank-you
- 3Milestone celebrated (100th parcel 🎉)
- 4Priority perks applied
- 5Stays loyal, ships more
Seasonal & vertical offers
Group senders by business type and fire ready-made campaigns — Eid, Ramadan, end-of-season — to exactly the right list in two clicks.
- 1Pick the occasion
- 2Group senders by business type
- 3Ready-made campaign loads
- 4Two clicks → sent to the right list
- 5Redemptions tracked live
Monthly sender newsletter
Each sender gets a personalised recap — parcels shipped, top route, money saved — that keeps your brand top of mind month after month.
- 1Month closes
- 2iCargos tallies each sender’s stats
- 3Personal recap auto-built
- 4Sent on the 1st
- 5Brand stays top-of-mind
Built-in referral engine
Turn happy senders into your best sales channel with a ready-made referral tracker pipeline and reward flow.
- 1Happy sender identified
- 2Gets a unique referral link
- 3Friend signs up & ships
- 4Both rewarded automatically
- 5Tracked in a referral pipeline
Segment → flow, instantly
“23 dormant senders worth ₨6.1L” on your dashboard? One click enrols them all into the right workflow — and AI writes a personal message for every one.
- 1Dashboard: “23 dormant · ₨6.1L”
- 2You click once
- 3All 23 enrolled instantly
- 4AI writes 23 personal messages
- 5Sent — you did nothing else
The FOXAF features you'll lean on
Unified inbox
WhatsApp, SMS and email replies in one shared team inbox.
Auto CSAT & NPS
Survey after every delivery; unhappy replies route to you first.
Multi-language
Each customer’s updates go out in their own language.
Visual builder
Tweak any sequence with drag-and-drop — no developers.
COD reminders
Nudge cash-on-delivery customers before the rider arrives.
Proof of delivery
Photo + signature from iCargos, shared to the customer instantly.
Questions, answered
Do I need iCargos to use FOXAF for my courier business?
No. iCargos gives you the deepest, native integration, but FOXAF works with any tracking source via webhooks and our public API. The iCargos pairing simply makes setup instant.
Will customers get spammed with messages?
You decide exactly which statuses message customers and on which channel — most couriers pick 4–5 key milestones. Customers can opt out at any time and FOXAF honours it automatically.
Can customers reply and actually get answers?
Yes. Replies land in your unified inbox, and an AI agent grounded in live shipment data answers common “where is it / can I reschedule” questions 24/7. Anything it can’t handle is routed to a human.
Which channels can I send updates on?
WhatsApp (QR or official Meta Cloud API), SMS via Twilio or our managed gateway, and email. Mix them per status — e.g. WhatsApp for normal updates, SMS as a fallback for delays.
How fast can we go live?
On iCargos, under five minutes to your first automated update. A full rollout with branded templates and a tracking AI agent typically takes a day or two.
"Inbound "where is my parcel" calls dropped by 70% the month we switched on FOXAF + iCargos."
Try FOXAF free for 14 days
No credit card. Cancel anytime. Real WhatsApp working in under five minutes.
Free plan to start · paid plans from $29/mo · see pricing