Turn every booking into a guest journey
Plug your PMS or EloERP into FOXAF and every reservation becomes a sequence of timely WhatsApp touches — pre-arrival confirmation, check-in details, mid-stay check-in, post-stay review request. Guest experience without the manual work.
Sound familiar?
Silence before arrival, missed upsells, and five-star stays that never get reviewed.
Guests book, then hear nothing until they arrive — first impression suffers.
You could offer airport transfer, spa, dinner — but nobody messages the guest.
Five-star stays — but guests leave and never review you on Google or TripAdvisor.
Last year's perfect guest gets no contact this year — they book somewhere else.
How FOXAF helps
Turn each reservation into a warm, personal guest journey on WhatsApp.
EloERP / PMS → workflows
Reservation created → workflow sends a personalised WhatsApp 48 hours before arrival.
Mid-stay check-in
Day 2 of stay → AI asks how everything is going. Issues surface to the desk in real time.
Post-stay reviews
24 hours after checkout → review request lands. Conversion is dramatically higher than email.
Return guest campaigns
Anniversary of their last stay → personalised offer to book again.
Live in four steps
Connect your PMS, design the journey once, and let every booking run it.
Connect your PMS or EloERP
Link your property system to FOXAF. New reservations and check-out events flow straight into guest workflows.
Design the guest journey
Pre-arrival, check-in details, mid-stay check-in, post-stay review — choose the touches and timing once.
Guests get timely WhatsApp touches
Every reservation runs the journey automatically, personalised with the guest’s name, room and dates.
AI concierge fields questions
WiFi, breakfast hours, late checkout — answered instantly. Genuine requests reach the front desk.
The guest journey, on autopilot
Each reservation triggers a sequence of well-timed messages — warm, personal and entirely hands-off.
No app to install, no QR to scan — just a warm WhatsApp thread the guest can reply to any time.
Every message knows the guest’s name, room and dates — it reads like your front desk, not a robot.
Airport transfer, spa, late checkout — offered in the chat and paid by a link, all without leaving WhatsApp.
Real WhatsApp · each message is sent automatically, the moment it's triggered.
FOXAF’s sibling hospitality & retail platform — your PMS, POS and inventory, natively connected.
- Reservations, check-ins and checkouts sync two-way with no middleware.
- Guest profiles, stay history and spend are available to your workflows and AI.
- Run rooms, retail and F&B from one stack — EloERP for operations, FOXAF for the conversation.
- On a different PMS? FOXAF connects via webhooks and our public API too.
The FOXAF features you'll lean on
EloERP integration
Two-way sync with FOXAF's sibling hospitality + retail platform.
Guest-journey workflows
Pre-arrival, mid-stay, post-stay — pre-built and tweakable.
WhatsApp concierge
A real WhatsApp inbox for guest requests — concierge gets every message.
AI guest service
WiFi password, breakfast hours, late check-out — handled 24/7 by AI.
Reputation engine
Automated post-stay reviews to Google, TripAdvisor and Booking.com.
Questions, answered
Which property systems does FOXAF work with?
EloERP is the deepest, native integration. FOXAF also connects to other PMS platforms via webhooks and our public API, so you can keep your current system and still automate the guest journey.
Is this only for big hotels?
No — boutique properties, guest houses and serviced apartments get the most lift, because a tiny team can deliver five-star, personal communication without extra hires.
Won’t automated messages feel impersonal?
They’re personalised with the guest’s name, room and dates, sent on WhatsApp where people actually read, and a real person is one reply away. Guests rate them as attentive, not robotic.
Can we take requests and upsells over WhatsApp?
Yes. Airport transfers, spa, late checkout, dinner — guests reply, the request lands in your inbox, and you can charge via a payment link in the same thread.
"Our review score moved from 4.4 to 4.7 in one quarter once we automated post-stay WhatsApp reviews via FOXAF."
Try FOXAF free for 14 days
No credit card. Cancel anytime. Real WhatsApp working in under five minutes.
Free plan to start · paid plans from $29/mo · see pricing