Every DM, email and chat, one shared inbox.
WhatsApp, email, SMS and website live chat funnel into a single queue. Smart routing puts each conversation in front of the right agent, collision avoidance stops double replies, and AI drafts the answer while your team stays in control.
Stop checking four apps to find a reply
Support and sales teams lose customers in the gap between tools. FOXAF pulls every channel your customers actually use into one place.
QR-connected personal numbers or WhatsApp Cloud API — every inbound message, template reply and media file lands in the same queue as everything else.
Connect Gmail, Outlook or any SMTP/IMAP inbox. Threads stay grouped by contact so an email conversation reads exactly like a chat.
SMS
Two-way SMS through your connected number, sitting in the same unified timeline as WhatsApp and email for that same contact.
Website live chat
The FOXAF chat widget on your site feeds straight into the inbox — with visitor location, device and the pages they browsed shown right on the conversation.
From scattered messages to a working queue
No new habits for your customers — they still message the way they always have. Your team just stops losing track of who replied to whom.
Every message arrives in one queue
WhatsApp, email, SMS and website chat all funnel into a single shared inbox — no more logging into four different apps to find where a customer wrote in.
It gets routed automatically
Rules assign each conversation to the right department or agent by channel, keyword or round-robin, so nothing waits for someone to notice it.
AI drafts, your team approves (or it auto-replies)
Routine questions get answered instantly from your knowledge base; anything nuanced gets an AI-drafted reply your agent can edit and send in one click.
SLAs keep everyone honest
Live response-time countdowns and manager alerts mean a conversation never quietly ages past your promised response time again.
Everything a support or sales team actually needs
Not just a shared login to one WhatsApp number — real team infrastructure for routing, collaboration and accountability.
Smart assignment & routing
Auto-assign by department, keyword, channel or round-robin so every conversation lands with the agent best placed to answer it — nothing sits unclaimed.
Collision avoidance
See a teammate's "typing…" indicator and who currently owns a conversation before you reply, so two agents never send conflicting answers to the same customer.
Internal notes & @mentions
Drop a private note on any conversation and @mention a teammate or department to pull them in — customers never see internal notes.
Canned replies
Save your team's best answers as reusable snippets with variables, and insert one in a keystroke instead of retyping the same reply for the hundredth time.
AI draft & auto-reply
Let an AI agent draft a reply for your agent to approve, or fully auto-reply on routine questions using your knowledge base — and hand off to a human the moment it should.
SLA & response-time tracking
Set first-response and resolution SLA targets per department, see live countdown timers on each conversation, and get alerted before a customer waits too long.
Roles & permissions
Owner, Admin, Agent and Viewer roles, plus per-user module access, so a new hire only ever sees the inbox — not billing, campaigns or contacts.
Unified contact timeline
Every channel a contact has ever used — WhatsApp, email, SMS, live chat — rolls into one timeline, so no agent replies without the full history in front of them.
Read receipts & status
See delivered, read and typing status per message across channels that support it, so your team always knows where a reply actually stands.
Know exactly how fast your team really responds
Set a first-response and resolution SLA per department — support might promise 15 minutes, sales might promise 2 hours. Every open conversation shows a live countdown, and a manager gets alerted before a target is missed, not after a customer complains.
- Per-department SLA targets for first response and resolution
- Live countdown timers on every open conversation
- Manager alerts before a target is missed
- Historical reporting on response time by agent and department
Shared inbox, answered
Which channels actually share one inbox?+
WhatsApp (QR-connected numbers and WhatsApp Cloud API), email (Gmail, Outlook, any SMTP/IMAP), SMS, and your website live chat widget — all in a single queue, grouped by contact.
How does conversation assignment work?+
You can auto-assign by department, channel, keyword or plain round-robin. Agents can also self-assign or reassign to another teammate or department in one click.
How do you stop two agents replying to the same customer?+
The inbox shows who currently owns a conversation plus a live "agent is typing…" indicator, so a second agent sees someone is already on it before they start typing.
Can agents talk to each other without the customer seeing it?+
Yes — internal notes and @mentions sit right on the conversation thread but are never visible to the customer, on any channel.
Does the AI reply on its own, or does a human approve it?+
Both, your choice per department or agent: full auto-reply for routine questions answered from your knowledge base, or AI-drafted replies that an agent reviews and sends.
What are canned replies?+
Saved snippets — with variables like the contact's name — that any agent can insert in a keystroke instead of retyping common answers. Perfect for FAQs, order-status replies and greetings.
How does SLA tracking work?+
Set first-response and resolution time targets per department. Each conversation shows a live countdown, and managers get alerted before a target is missed — not after.
Can I limit what a new agent sees?+
Yes — role-based access (Owner, Admin, Agent, Viewer) plus per-user module permissions mean you can restrict someone to just the inbox with no access to campaigns, contacts or billing.
Does it show the customer's full history across channels?+
Yes — every channel a contact has used rolls into one unified timeline, so whoever picks up the conversation sees the whole relationship, not just the current channel.
Is there a limit on team members or conversations?+
No per-seat or per-conversation fees. FOXAF is flat-priced by plan, so growing your support or sales team never means a bigger bill just for adding people.
Get your team out of scattered DMs
Connect WhatsApp, email, SMS and live chat, set up routing and SLAs, and watch every conversation land where it should — flat-priced, no per-seat fees.