WhatsApp order alerts and CRM for WooCommerce
The FOXAF CRM plugin sends your WooCommerce order alerts on WhatsApp, SMS and email, and puts every order and customer into your FOXAF inbox. Install it on your WordPress site and connect it with a FOXAF API token.
How it works
Three steps. No developer needed.
- 1
Install the plugin
In FOXAF, open Settings → Integrations → WooCommerce and download the plugin. Upload it in WordPress under Plugins → Add New → Upload.
- 2
Paste your API token
Create a FOXAF API token on the same settings page and paste it into the plugin. Your store connects and orders start syncing.
- 3
Choose your alerts
Pick which order events send an alert, to whom, and on which channel — WhatsApp, SMS or email.
Everything your store needs on WhatsApp
Order alerts on WhatsApp, SMS and email
Tell customers their order is placed, paid, shipped or refunded, and alert your team about new orders — on the channel each person actually reads.
WhatsApp alerts go through the official WhatsApp Cloud API as Meta-approved Utility templates, or through a WhatsApp number linked by QR code. Meta charges per template message; see Meta’s WhatsApp pricing.
Confirm cash-on-delivery orders on WhatsApp
Send a COD confirmation with Confirm order and Cancel order buttons. When the customer taps one, FOXAF moves the WooCommerce order to Processing or Cancelled and adds a note — fewer fake orders and wasted deliveries.
Abandoned cart recovery and win-back
Remind shoppers who left items in their cart, with a link that refills it, and send a coupon if they still haven’t bought. Bring back customers who haven’t ordered in a while.
Every order inside your inbox
Each customer becomes a FOXAF contact with their order history next to the conversation, so your team answers “where is my order?” without opening WordPress. On Pro and above, FOXAF’s AI agent can look up a customer’s orders itself.
12 order triggers for your workflows
Start any FOXAF workflow — messages, waits, tags, tasks, AI calls — when something happens in your store.
| Trigger | Fires when |
|---|---|
| Order placed | A new order is created in your store. |
| Order paid | Payment is received for an order. |
| Order status changed | An order moves to a status you choose, e.g. Completed. |
| Order refunded | An order is fully or partly refunded. |
| Note to customer added | You add a customer note to an order. |
| Tracking added | A tracking number is added to an order. |
| Cart abandoned | A shopper leaves items in the cart without paying. |
| Abandoned cart recovered | That shopper comes back and completes the order. |
| Product review posted | A customer reviews a product. |
| Customer has not ordered for N days | A customer goes quiet for the number of days you set. |
| Customer total spend reaches | A customer’s lifetime spend passes an amount you set. |
| Product back in stock | An out-of-stock product becomes available again. |
Update your store from FOXAF
Workflows can act back on WooCommerce, so a WhatsApp reply or a step in a sequence changes the order itself.
Change order status
e.g. move a confirmed COD order to Processing.
Add an order note
Keep a record of what the customer said on WhatsApp.
Generate a coupon
Create a discount code for a recovery or win-back message.
Store actions are signed, so only your FOXAF workspace can trigger them on your store.
Which plan do I need?
- Order alerts on WhatsApp, SMS and email
- Store connection and order sync
- Orders on every contact and in the inbox
- Everything in Starter
- The 12 order and cart triggers
- Store actions: status, notes, coupons
- COD confirmation, abandoned cart and win-back
- AI agent order lookup
The Free plan doesn’t include the WooCommerce integration. Compare all plans.
Frequently asked questions
Does FOXAF work with WooCommerce?
Yes. Install the FOXAF CRM plugin on your WordPress site and connect it with a FOXAF API token. Orders and customers then sync into FOXAF, and order events can send alerts and start workflows.
Do I need the WhatsApp Business API to send order alerts?
For alerts to customers, the official WhatsApp Cloud API is recommended: order alerts are sent as Meta-approved Utility templates. FOXAF can also send through a WhatsApp number linked by QR code, but that is unofficial and best kept for alerts to your own team.
What does WhatsApp charge per order message?
Meta charges per template message, at a rate that depends on the message category and the customer’s country. Order alerts are Utility messages. From 1 October 2026, Meta also charges for messages sent inside the 24-hour customer service window. Meta publishes the current rates on its pricing page.
Can customers confirm cash-on-delivery orders on WhatsApp?
Yes, on Pro and above. Send a COD confirmation with Confirm and Cancel buttons; when the customer taps one, FOXAF updates the WooCommerce order to Processing or Cancelled and adds a note to the order.
Which plan includes abandoned cart recovery?
Pro ($49/month) and above. Starter ($29/month) includes order alerts, store connection and order sync. Pro adds the 12 order and cart triggers, store actions, abandoned-cart recovery and win-back workflows.
Is the plugin on WordPress.org?
Not yet. You download the FOXAF CRM plugin from your FOXAF account (Settings → Integrations → WooCommerce) and upload it in WordPress under Plugins → Add New → Upload.
Turn every order into a conversation
Connect your WooCommerce store, send your first WhatsApp order alert, and see every customer in one inbox. Want customers to message you first? Try the free WhatsApp link generator.