WhatsApp order alerts and CRM for Shopify
We’re building the FOXAF app for Shopify: WhatsApp, SMS and email order alerts, cash-on-delivery confirmation by WhatsApp reply, and every order and customer in your FOXAF inbox. Join early access to be first in line.
WhatsApp built into your Shopify store
Order alerts on WhatsApp, SMS and email
Tell customers their order is confirmed, paid, shipped or refunded, and alert your team about new orders — on the channel each person reads. WhatsApp alerts go through the official WhatsApp Cloud API as Meta-approved Utility templates.
Confirm cash-on-delivery orders
Send a COD confirmation with Confirm order and Cancel order buttons. The customer’s tap updates the Shopify order and adds a note — fewer fake orders and wasted deliveries.
Abandoned checkout recovery and win-back
Remind shoppers who left checkout with a link back to their cart, follow up with a discount code, and bring back customers who haven’t ordered in a while.
Every order inside your inbox
Each customer becomes a FOXAF contact with their Shopify order history next to the conversation, so your team answers “where is my order?” without opening Shopify admin.
Planned order triggers
Start any FOXAF workflow — messages, waits, tags, tasks — when something happens in your Shopify store.
| Trigger | Fires when |
|---|---|
| Order placed | A new order is created in your store. |
| Order paid | Payment is captured for an order. |
| Order fulfilled / status changed | An order is fulfilled or its status changes. |
| Order refunded | An order is fully or partly refunded. |
| Tracking added | A tracking number is added to a fulfilment. |
| Checkout abandoned | A shopper starts checkout but doesn’t pay. |
| Abandoned checkout recovered | That shopper comes back and completes the order. |
| Customer has not ordered for N days | A customer goes quiet for the number of days you set. |
| Customer total spend reaches | A customer’s lifetime spend passes an amount you set. |
Same plans as every FOXAF workspace
- Starter — $29/mo: order alerts, store connection and order sync
- Pro — $49/mo: adds order triggers, COD confirmation, abandoned checkout recovery and win-back
Frequently asked questions
Is there a FOXAF app for Shopify?
It is in development and launching soon in the Shopify App Store. Join early access and we will tell you the day it goes live.
What will the Shopify app do?
Send order alerts on WhatsApp, SMS and email, confirm cash-on-delivery orders with WhatsApp buttons, recover abandoned checkouts, and put every Shopify order and customer into your FOXAF inbox and workflows.
Can I use FOXAF with Shopify today?
Yes, with a developer: FOXAF has a REST API for contacts and messages, so Shopify order data can be sent to FOXAF today. The app will make this a one-click connection with no code.
Do you have this for WooCommerce?
Yes. The FOXAF CRM plugin for WooCommerce is available now with the same order alerts, COD confirmation and cart recovery.
Be first to connect Shopify to WhatsApp
Create your FOXAF workspace now — set up WhatsApp, your team inbox and AI agent — and connect your Shopify store the day the app launches.